Returns & Exchanges
Due to the perishable nature of our artisanal meats and food products, Schaller & Weber cannot accept returns; however, we are committed to ensuring your satisfaction and will replace or refund any items that arrive damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately examine your package to ensure all perishable items are present and in good condition.
Document Issues
If there is any damage or an error in your order, take clear photographs of the product and the shipping label as evidence for our team.
Contact Customer Support
Email our support team within 48 hours of delivery with your order number and the documentation of the issue to initiate a claim.
Resolution Process
Our team will review your request and, upon approval, issue a full refund to your original payment method or ship a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing